Frequently Asked Questions

  • Are your translations certified for USCIS?

    Yes. All translations come with a signed certification statement that meets USCIS requirements.

  • How long does it take to get my translation?

    Most standard documents (birth, marriage, IDs, etc.) are delivered within 24–48 hours. Larger or specialized documents may take longer.

  • Do you keep the same format as the original document?

    Yes. We match the layout as closely as possible so the translation looks professional and easy to review.

  • How do I send you my documents?

    You can send a clear scanned copy or photo by email or upload it securely through our website. No originals are needed.

  • How do I pay?

    We accept Zelle, PayPal, and other secure payment methods. Payment is usually required before delivery of the certified translation.

  • Do you provide any sort of discounts?

    We understand the challenges of being a student. That’s why we provide 25% off translation services for college students who submit a transcript or valid proof of enrollment.

  • What is your refund policy?

    At Pathway Translations, we stand behind our work with a 100% guarantee. If your certified translation has any issues, we will revise it immediately at no cost or issue a full refund. We also offer unlimited revisions free of charge until you are completely satisfied with your translation. Refund requests must be made within 30 days of delivery.