Frequently Asked Questions
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Are your translations certified for USCIS?
Yes. All translations come with a signed certification statement that meets USCIS requirements.
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How long does it take to get my translation?
Most standard documents (birth, marriage, IDs, etc.) are delivered within 24–48 hours. Larger or specialized documents may take longer.
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Do you keep the same format as the original document?
Yes. We match the layout as closely as possible so the translation looks professional and easy to review.
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How do I send you my documents?
You can send a clear scanned copy or photo by email or upload it securely through our website. No originals are needed.
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How do I pay?
We accept Zelle, PayPal, and other secure payment methods. Payment is usually required before delivery of the certified translation.
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Do you provide any sort of discounts?
We understand the challenges of being a student. That’s why we provide 25% off translation services for college students who submit a transcript or valid proof of enrollment.
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What is your refund policy?
At Pathway Translations, we stand behind our work with a 100% guarantee. If your certified translation has any issues, we will revise it immediately at no cost or issue a full refund. We also offer unlimited revisions free of charge until you are completely satisfied with your translation. Refund requests must be made within 30 days of delivery.